Privacy Policy

Alsale Services Limited ("Alsale", "we", "us") respects your privacy. This policy explains what personal information we collect through our website and customer accounts, why we collect it, and the choices you have.

Information We Collect

We collect information you provide directly to us, including your name, company, email address, phone number, delivery address, and billing details when you create an account, request a quote, place an order, or contact support.

We also collect information automatically when you use our site, such as your IP address, browser type, device information, and pages visited, through cookies and similar technologies.

How We Use Your Information

• Process orders, quotes, and payments, and to deliver machines and spare parts
• Provide warranty service, technical support, and training
• Communicate order status, service updates, and account notifications
• Improve our products, website, and customer experience
• Send marketing communications where you have opted in, and comply with legal obligations

How We Share Information

We do not sell your personal information. We share information with trusted third parties only where necessary — including logistics and delivery partners, payment processors, banking partners for financing arrangements, and regulators or law enforcement where required by law.

Data Security

We use administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including encrypted transmission of payment data and restricted internal access to customer records.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including ongoing warranty coverage, statutory recordkeeping, and legitimate business needs, after which it is securely deleted or anonymised.

Your Rights

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal retention requirements
• Withdraw consent to marketing communications at any time
• Object to certain processing of your information

Cookies

Our site uses cookies to keep you signed in, remember your cart and preferences, and understand how the site is used. You can control cookies through your browser settings. See our

Cookie Policy for details.